FAQ: Security, Reliability & Integration
Find answers to common questions about security, privacy, reliability, and integrations.
How is vulnerability, patch, and security updates management ensured?Security
Are the network connections and interfaces to amaise established and do they meet the required performance and security features?Reliability
How do technical administrators at amaise access the infrastructure and systems? What methods are used for this purpose?Datenschutz
How can it be ensured that only authorized devices can access the service (e.g., customer IDP, IP whitelisting)?Security
Does amaise have a requirements-compliant security monitoring system with defined interfaces (e.g., APIs, etc.), and is security incident reporting ensured according to customer requirements?Security
Are additional extensions or plugins used?Security
How are endpoints mutually authenticated in machine-to-machine communication?Integration
How is malware protection ensured?Security
How does key management work?Security
How is the tenant service ensured?Security
At which service provider does amaise operate its infrastructure?Security
What certifications and evidence documentation for attesting security are available?Security
Specification of RTO and RPOReliability
How is authentication and authorization accomplished?Security
Is it ensured that no licensing rights are violated by using the cloud service?Reliability
How does amaise ensure identity management and authentication?Security
Multi-tenant architecture: What does it mean?Security
How does the architecture of the amaise cloud platform look?Security
How do we ensure security in the data center?Security
How are security controls ensured?Security
What does amaise's cloud infrastructure look like?Reliability
How is the separation of customer workspaces ensured?Security
Is there a mandatory archiving requirement for outsourced data? If so, what is the retention period and in what form must the data be stored?Datensicherheit
How does amaise ensure data protection?Datenschutz
How is the data encrypted?Security
Is the service (including data processing and storage) provided in a country with sufficient data protection? If so, in which country?Datenschutz
How is data backup handled at amaise?Datenschutz
Who is the contracting party?
Can the application (including administration) be fully utilized through a browser? Which browsers are supported?Integration
What does the integration of amaise look like after a successful pilot project?Integration
Are connections to other systems necessary? If yes, which systems and using which protocols?Security
What are the contractual agreements with amaise?Integration
Can the IAM system of a customer be used by amaise for the central management of accounts, roles, and permissions?Integration