What retention periods apply to customer data?
amaise applies the following retention periods:
Data type | Retention |
Customer documents (object storage) | Contract duration + contractual retention period |
Database entries | Contract duration (soft delete with deletion marker) |
Application logs | 365 days (automatic deletion) |
Access logs | 365 days |
Audit trail | 365 days (logs) + unlimited (object storage with MFA Delete) |
Event data | TTL-based (automatic deletion) |
Non-current document versions | 5 days |
The retention periods are contractually defined per tenant. At contract end, the documented 8-step deletion process applies.