How quickly can amaise recover after an outage?
amaise defines the following recovery objectives:
RPO (Recovery Point Objective): 5 minutes — thanks to continuous RDS backups. In a disaster scenario, the maximum data loss is limited to 5 minutes of transactions.
RTO (Recovery Time Objective): 30 minutes for database recovery, 1 hour for full service restoration.
Recovery is supported by several mechanisms:
Automatic pre-deployment database snapshots before each production release
Documented 5-step recovery process
S3 versioning enables recovery of deleted objects
DynamoDB point-in-time recovery on all tables
Rollback mechanism for deployments
Customer documents (PDFs, uploads) are stored in S3 and protected by versioning. Platform and configuration data are backed up with a 30-day retention period.
RPO and RTO values are contractually defined in the Service Level Agreement (SLA). Customer-specific requirements can be addressed during contract negotiations.