What roles and permissions are available in amaise?
amaise uses a fine-grained role model with 11 roles and 38 permissions. The roles follow the principle of least privilege. Assignment is done per workspace.
Customer roles:
Workspace administrator — Full access to case list, user management, reporting, and all data within the workspace
Workspace user — Case access filtered by access groups, collaboration
Workspace technician — Administrative functions (workspace configuration, audit log) without data access
External user — Read/write access within the assigned collaboration area
External read-only — Read access within the assigned area
External coordinator — Management of access delegations for collaborations
External organization — Access at the organization level
Authorization is enforced on three levels: endpoint level (role-based), object level (per entity with ACL, delegation, and expiration times), and query level (tenant-separated database queries). Customer-specific roles are currently not configurable — the predefined roles cover common use cases.